Self Employed Income Support Scheme – FAQ

Am I eligible?

It’s easy to check online. You need your Unique Tax reference number (UTR) and National Insurance Number (NiNo).

What’s my UTR?

It’s a 10 digit number. It will be on the letter HMRC have recently sent you about completing a tax return, or the tax calculation & payment details we send you annually.  If you can’t locate these documents, you can WhatsApp us and we’ll send it through.

When can I claim?

Now! Make your claim before 13th July 2020.

What’s my Government Gateway?

It’s your personal online HMRC account. If you don’t have one set up already, then you need to do this – do it as soon as you can, as they might need to verify your identity. If you follow the link to check if you are eligible you will be automatically directed to the correct place to set this up, or log in if you already have an account.  As we file your tax returns through an agent account, it’s not something we hold any information on.

Will I need my average earnings over the last 3 years?

HMRC make the calculations for the claims rather than asking you or us to calculate how much you can claim.  The claims process will just ask you some personal questions, ask you to confirm you have suffered a loss of income due to coronavirus and your bank details.   The amount you will be paid will have already been calculated by HMRC.    You won’t need any income details.

I had a text message with a link to click, should I click it?

No! HMRC are sending out some text messages with the following message:

You might be eligible for the government’s new scheme providing help to self-employed people impacted by coronavirus. Get ready now. Search ‘Check if you can claim a grant through the coronavirus Self-Employment Income Support Scheme’ on GOV UK

Any other message is a spam message, especially ones that ask to send personal information.

How long until I get the money?

HMRC make the payment direct to your bank account within 6 days from when you claim.

How can I contact you?

We are currently receiving lots of calls and messages for support, whilst also spending most of the day on hold to HMRC ourselves.  If you need any personal information confirming, please WhatsApp as this is encrypted and the safest channel. Our number is 07384 594 766

I don’t have a laptop, can I still claim?

Claims can be made using a smart phone or tablet via the web browser. HMRC are also accepting telephone applications: 0800 024 1222.

Due to measures put in place to stop the spread of coronavirus HMRC have fewer advisers available to answer your calls, and you may find you’re waiting about an hour to get through. The phone line is open : Monday to Friday: 8am to 4pm. We always suggesting calling HMRC before 10am to avoid the queues.

Can you do it for me? I’ll pay you!

Unfortunately, we are not allowed to make the claim on your behalf. 

Scheme Extension Questions

I wasn’t eligble for the first grant, can I claim the second?

Afraid not, there are no additions or exceptions for the second grant. It is extended support those who claimed the first grant.

Is there a closing date?

If you’re eligible and wish to claim the first grant you must make your claim on or before 13 July 2020. The second wave of grants will be avaiaible in August.

I’ve starting working again – can I still claim?

Yes, you can, but you don’t have to! This is taxable income, so you might find your tax bill is bigger than usual on your 20/21 tax return.

Last updated 10am, 1 June 2020

The above is our understanding of this policy and how this will work based on the information published so far. It should not be relied on for advice at this stage but is intended to give an indication of how the scheme will work.